Customer Relationship Management

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=22 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="040000d2egerdp.gif"> <div> </div> </td> </tr><tr> <td valign="top" width=145 BGCOLOR="#333399" TEXT="#080000" background="03fa2c00erkjzj.gif"> <div> STAR SOLUTIONS INC</div> <div> <I>Boston .Chicago.Honolulu</I></div> </td> <td valign="top" height=458 BGCOLOR="#FFFFCC" TEXT="#080000"> <div> <FONT SIZE="5" COLOR="#336600" FACE="Times New Roman" ><I>Star Solutions Inc.</I></FONT><FONT SIZE="1" COLOR="#663399" FACE="Times New Roman" >    </FONT> |    <B> </B><FONT SIZE="2" COLOR="#0000BF" FACE="Times New Roman" ><A HREF="index.htm" TARGET="_top" TITLE="Star Solutions Inc."><U><B>home</B></U></A></FONT></div> <div> <A HREF="id17.htm" TARGET="_top" TITLE="About Us"><U>About Us</U></A>   |   <A HREF="id18.htm" TARGET="_top" TITLE="Solutions We Provide"><U>Solutions We Provide</U></A>   |   <A HREF="id69.htm" TARGET="_top" TITLE="Contact US"><U>Contact US</U></A>   |   <A HREF="id27.htm" TARGET="_top" TITLE="SAP Practice"><U>SAP Practice</U></A>   |   <A HREF="id31.htm" TARGET="_top" TITLE="IT Services"><U>IT Services</U></A>   |   <A HREF="id32.htm" TARGET="_top" TITLE="EBusinesses"><U>E-Businesses</U></A>   |   <A HREF="id33.htm" TARGET="_top" TITLE="Application Outsourcing "><U>Application Outsourcing </U></A>   |   <A HREF="id34.htm" TARGET="_top" TITLE="Remote Developement Facility"><U>Remote Developement Facility</U></A>   |   <A HREF="id35.htm" TARGET="_top" TITLE="FAQ"><U>FAQ</U></A>   |   <A HREF="id19.htm" TARGET="_top" TITLE="Implementation Methodologies"><U>Implementation Methodologies</U></A>   |   <A HREF="id20.htm" TARGET="_top" TITLE="Our Strength Our Employees Our STARS"><U>Our Strength Our Employees Our STARS</U></A>   |   <A HREF="id25.htm" TARGET="_top" TITLE="Our Mission"><U>Our Mission</U></A>   |   <B>Customer Relationship Management</B>   |   <A HREF="id48.htm" TARGET="_top" TITLE="ECommerce"><U>E-Commerce</U></A>   |   <A HREF="id74.htm" TARGET="_top" TITLE="Current Jobs"><U>Current Jobs</U></A></div> <div> <IMG SRC="04107040.gif" border=0 width="263" height="4" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> <B>Customer Relationship Management</B></div> <div> Companies today interact with their prospective and installed customer base in more ways than ever before -- advertising, direct marketing, traditional sales channels, e-commerce, customer service, technical support and more. Companies have learned that providing excellent customer service is one of the simplest ways to increase profits. For example, a company that can improve customer loyalty and retain a small additional portion of its customers annually, stands to substantially boost profits by not incurring the expenses associated with winning new customers. Additionally, companies that better understand their customers' motivations and needs will be presented with significant up-selling and cross-selling opportunities. This relatively new application, known as Customer Relationship Management or CRM, represents the first strategic solution that enables organizations to uniquely tailor product and service offerings to meet the needs of each customer. Companies can strengthen customer loyalty by leveraging integrated sales, marketing and service data to provide a highly personalized experience that reflects past purchases and service requests. </div> <bR> <div> <B>Star Solution's CRM Practice</B></div> <div> Star Solution realizes that long-term customer relationships are fundamental to our clients' success and that the strategic use of accumulated customer experiences and customer segmentation data will drive the entire e-business model. We assist companies in attaining a competitive advantage by improving their ability to make use of the information gathered through the array of contacts made with their customers. We gained extensive experience developing and implementing customer management and sales force automation solutions long before the CRM acronym existed. </div> <div> Star Solution's CRM Practice designs and implements solutions that enable sales and marketing resource optimization as well as superior customer service through the integrated management of traditional as well as Web-based channels for sales, marketing and customer service. CRM is the glue for integrating demand and supply-side processes that establish and maintain long-term customer relationships. These solutions help our clients:</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f099000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Track their products in the market and respond to real-time customer needs</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f099000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Gain a broad, consistent perspective of their customers across their sales, marketing and service departments</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f099000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Build call centers that accelerate and scale to accommodate long-term customer growth</div> <bR> <div> <B>Siebel Systems</B></div> <div> Siebel Systems provides the industry's most comprehensive family of multichannel eBusiness applications enabling organizations to sell to, market to and service customers across multiple channels, including the Web, call centers, field, resellers, retail and dealer networks. </div> <div> As one of only a select handful of Siebel Premier Consulting Partners worldwide, Star Solution helps companies improve their ability to service their customers. By implementing Siebel eBusiness Applications for our clients, Star Solution enables companies to shorten sales cycles, quickly resolve service issues and deliver greater value throughout each stage of the sales, marketing and service processes. </div> <div> Siebel's integrated Web-based eBusiness software-including Siebel Call Center, Siebel Industry Applications, Siebel Field Sales and Field Service Applications and Siebel Channel Applications -- enable organizations to sell to, market to and service their customers across multiple channels, while providing a highly personalized experience that reflects their past purchases and service requests. With best-of-class functionality in every category of eBusiness application software, Siebel eBusiness Applications make it possible for organizations to create a single source of customer information that can be leveraged across all channels, to tailor product and service offerings to meet the unique needs of each customer. By using Siebel eBusiness Applications, organizations can develop new customer relationships, profitably serve existing customers and integrate their systems with those of their partners, suppliers and customers, regardless of location. These powerful applications offer proven, high-performance support for thousands of mobile, connected and Internet-based users working with terabytes of data. </div> <div> Siebel .COM Applications enable organizations to immediately leverage the Internet to acquire new customers and enhance each and every customer relationship. By implementing Siebel .COM Applications, companies can create and execute Internet-based marketing campaigns to identify and acquire new customers, develop customized product and service offerings that meet customers' unique requirements and expectations, facilitate unassisted selling over the Internet, provide 24 x 7 customer service and support and manage channel relationships to ensure optimum effectiveness and efficiency. Siebel eBusiness Applications: MidMarket Edition offer the most comprehensive sales effectiveness solution for small and medium-sized companies. Delivering best-of-breed functionality, fast deployments and unlimited growth potential, Siebel eBusiness Applications: MidMarket Edition enable team-selling and streamline the entire sales process.</div> <bR> </td> </tr></table></body>